Returns Policy

At Australian Outdoor Essentials, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy to ensure your peace of mind.

 

How Our Returns Work:

 

• 30-Day Window: You have 30 days from the date of delivery to initiate a return. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

• Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.

• Refunds or Exchanges: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund or exchange. Approved returns will be processed promptly, with refunds issued to your original method of payment.

 

Return Process:

 

1. Contact Us: Reach out to our customer service team at [email/contact info] to begin your return.

2. Ship the Item Back: You’ll be provided with instructions on how and where to send your return. Please note, you are responsible for covering the return shipping costs.

3. Receive Your Refund/Exchange: Once we’ve received and inspected your returned item, your refund or exchange will be processed within 5-7 business days.

 

Non-Returnable Items:

Certain products such as gift cards, perishable goods, or custom/personalized items are exempt from being returned.

 

Need Help?

If you have any questions or need further assistance, please don’t hesitate to reach out to our friendly support team.

 

Thank you for shopping with Australian Outdoor Essentials – we’re committed to your satisfaction!